Customer Care

Shipping Policy

Each piece of jewellery is packed, wrapped and sent with consideration and love, ensuring it embarks on a safe journey to its new home..

Click and Collect

We offer in-store collection at both of our Melbourne locations. You will receive an email when your order is ready to be collected.

Domestic Delivery (Australia)

Domestic Trendy Creature orders are shipped with Australia Post.

Standard Shipping*

Standard shipping within Australia is $5.99. Orders above $100 receive free standard shipping. The standard shipping window is 2-15 days, this can be longer during the peak seasons.

Need your order sooner?

Upgrade to Express Shipping for $11, receive within 2-5 business days.
*The impacts of the COVID-19 pandemic are still having some impacts on the Australia Post delivery network, please be considerate of this when selecting your preferred delivery method.

International Delivery

International Trendy Creature orders are sent with Australia Post international.

Standard Shipping*

International customers receive Free Shipping for orders over $165 AUD. Our international shipping service window is 5-25 days, depending on where you are located, and this could be longer during peak seasons.

Not spending over $165 AUD?

International orders under our Free Shipping threshold will be charged a $20 AUD For New Zealand and $30 AUD for all other destinations. Please note, that duties and taxes are respective to your order value and destination country.

We deliver to the below countries:

Austria, Belgium, Canada, China, Croatia, Cyprus, Denmark, Fiji, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Portugal, Qatar, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States and Vietnam.

For all other destinations, please do not hesitate to reach us out to us at hello@trendycreature.com.

Order Processing Time

Once we’ve received your online order, please allow 2-3 business days for your order to be packed. Once your order has been packed and booked in with the shipping service, you will receive your parcel tracking number to your inbox. Use your tracking number on the Australia Post website to keep up to date on the status of your delivery here.

Order Processing Time

Once we’ve received your online order, please allow 2-3 business days for your order to be packed. Once your order has been packed and booked in with the shipping service, you will receive your parcel tracking number to your inbox. Use your tracking number on the Australia Post website to keep up to date on the status of your delivery here.

Shipping Terms & Conditions

Domestic Orders

+ In the case you’ve received damaged items in transit, please contact us at hello@trendycreature.com within 24 hours of receiving your parcel. We’ll then assess the case and arrange for the return of the damaged items.
+ In the case your parcel has been lost in transit, please contact Australia Post directly who will be able to assist you. If you need additional assistance, please contact hello@trendycreature.com and we will do our best to help.
+ Please ensure your address is entered correctly at checkout. All undeliverable packages will be subject to return shipping costs.

International Orders & Custom Information

+ International delivery times may vary depending on the customs office of the arrival country, and their individual processing times.
+ We are unable to accept responsibility for any loss or damage while the items are in the postal system for international deliveries. We wrap each order with care to ensure maximum protection of the item/s in transit.
+ All international orders are subject to VAT and additional customs fees upon delivery. These fees are determined by customs officials and all custom fees are the responsibility of the buyer.
+ Please ensure your address is entered correctly at checkout. All undeliverable packages will be subject to return shipping costs.

Returns and Exchanges

We inspect each outgoing piece of jewellery with the utmost care and consideration, ensuring you are receiving a perfect piece of jewellery ~ to be worn everyday, with care.

How to make a return or exchange for online purchases

If you wish to request a return or exchange of your Trendy Creature item, please follow the below steps:

+ Email us at contactus@trendycreature.com . Let us know the reason for your
refund/ exchange.
+ We will provide you with a return form to complete.
+ Place the completed form, along with the item(s) (unworn and in their original packaging), in a securely sealed shipping package to:

Attn:Trendy Creature
E20 1317 North Road
Huntingdale 3166Victoria

Terms & Conditions

+ Trendy Creature is only able to accept exchanges or returns on Earrings (due to hygiene reasons) and Final Sale Items if they have arrived faulty or damaged. Please advise of this within 24 hours of receiving your parcel.
+ For all other items, we will only accept refunds or exchanges within 14 days of your purchase date.
+ The cost of returning piece/s is to be paid by the customer. Return shipping fees are non-refundable.
+ Items must be returned in their original, unworn, and unwashed condition. All pieces must be returned in their original packaging.
+ It’s recommended that your return parcel is tracked, and to provide us with your tracking number. Trendy Creature does not accept responsibility for returned items lost in the postal system.
+ We reserve the right to deny or refuse a full refund based on the returned condition. Items that do not match the criteria above are subject to denial.
+ By purchasing from trendycreature.com, you accept these terms and conditions. Returns/exchanges are processed within 7 days upon receiving the package at our Head Office. Upon receipt, our team will inspect the returned item and where our return policies have not been followed the team will reach out to the customer immediately. Once your item has been processed for return, you’ll receive a confirmation email.

Afterpay

When shopping with Trendy Creature using Afterpay, the payment arrangement is made with Afterpay and they will approve payments at time of order. The first payment will be charged at the time of purchase. The full payment schedule will be provided to you at time of purchase by Afterpay.

Any failed payments will be charged a late fee of $10, and if still overdue after an additional 7 days a further $7 will be charged.

Product Care

Jewellery Care

Wear everyday, with care.

Designed to last, our pieces are plated and tarnishing is a natural process. This will happen over time, with wear.

Extend the wear of your pieces with our CARE Recommendations:

  • Store in a cool, dry area, out of the sun
  • Best taken off to sleep
  • Keep your jewellery dry and do not expose the pieces to excess sweat, perfumes, lotions or hair products.
  • Use a polishing cloth to maintain the shine of your Sterling Silver pieces.
  • Use a soft cloth to wipe your 14K Gold Plated pieces.
 

Material Care

STERLING SILVER 925

What is Sterling Silver 925?
We use a high quality Sterling Silver, known as 925 Silver, which contains 92.5% silver and 7.5% alloy. 925 Silver is perfect for our Trendy Creature designs as it is harder than pure silver, which is too soft to work with, and allows for more intricate and complex jewellery designs.

How to care for your Sterling Silver 925?
To ensure the longevity and to maintain the shine of your Sterling Silver 925 pieces we recommend the following:

  • Avoid contact with water.
  • Store in its original pouch or box.
  • Polish your jewellery, using a microfiber cloth to avoid scratching the pieces.

We carry a range of gold plated Sterling Silver 925, and recommend that following to ensure the longevity and care of your pieces:

  • Remove before swimming in chlorine or salt water.
  • Avoid contact with excessive sweat.
  • Allow your lotion, perfume or make up to settle before putting on your pieces.
  • Store your pieces individually in their original pouch or box, and don’t put them in contact with other pieces.
  • Clean with a dry microfibre, soft, cloth.
 

HUGGIES

Our Huggies are designed to be a part of your elevated jewellery wardrobe, to ensure these last please be gentle when opening and closing. Excess force can mean that the post is pushed accidentally and bent, this will make your huggie hard to close.

Returns due to fault will not be accepted if:

  • The Huggie post is accidentally forced upon and bent.
  • General tarnish from wear.
  • Loss of charm from not closing your huggie or earring correctly.
Allergy Memo

To our valued customers,

Please note, all of our bespoke Trendy Creature jewellery is made with a 925 Sterling Silver Base. We prideourselves on providing top quality jewellery at an affordable price point.

To maintain our quality and unique products, while at the same time allowing our customers access to affordable designs, we use a gold plating process and a rhodium plating process on all of our jewellery.

If you have any sensitivities to wearing earrings that are not made of solid gold or silver, we suggest you reconsider your jewellery purchase as we are unable to offer returns or exchanges for any reactions relating to sensitivities.

Thank you for your understanding.
Love, the Trendy Creature team x